FAQ

We are a premium quality fruit vendor. In fact we always source the most expensive fresh fruit that is arriving in the city each week for our clients. As we live close to the arctic circle, there is not much in the way of local quality produce. Bananas come from the tropics and oranges come from Australia in their off season, but we do try to stay with North American Produce where we can. Some of the best produce available in Vancouver comes from Washington State and California.

Twice a week, we give our left over fruit and snacks to The Dugout, a drop-in centre for the homeless of the DTES.

We strive for green delivery. We deliver all over the Greater Vancouver area using electric tricycles for our down town offices, and electric-hybrid vehicles for further out. We offer free delivery to down town offices, and there is zero tax on our produce. There is nothing to pay upfront with our service and setting up an account is as easy as sending us your accounts payable email address. You can pay at the end of your first month, risk free. We use a reusable plastic tote to serve our fruit and we expect it to be returned the next time we call.  For our returns policy we want to be super cool too. If we ever deliver an item you don’t like, just let us know, and it’s gone from your bill, no questions asked.

Fed up with just apples, oranges, and bananas? Stop! We select the mix for you, and keep changing it every week so your office fruit stays exciting. Our varieties change with the seasons and we include anything from grape tomatoes, cherries, summer stone-fruits, dried fruits, berries and even veggies like cucumbers and mini peppers in the winter. Should your delivery day fall on a stat holiday, we will be there the day after with your fruit and snacks!

Get in touch today to see how we can make your office a ‘Fruitfull’ office.

Where do you deliver?

Vancouver, Burnaby, Richmond, New Westminster, Delta, Langley, Coquitlam.


How much is delivery?

Delivery is always free if you buy a fruit box from us. We do charge a $6.95 delivery fee for orders under $35 and a $15.95 fee for alcohol orders.


How do I setup a regular delivery?

Really easily. Just fill out the order form or send us an email to inquiry@fruitfulloffices.ca  Let us know which fruit box you would like and how often. We don’t charge you a deposit for a plastic tote, however if the tote is not returned, we do charge $75. We use returnable plastic totes for our fruit deliveries. There is nothing to pay until the end of your first month with us, so you can start risk free. See payment options below. You can add or subtract items to your order by email for your convenience.


Can I customize my fruit box?

You sure can. We can ditch the pears and add more oranges, we can send you a whole box of apples. We can even send half a box of fruit, and half a box of snacks. Just email us to let us know what you want to order… inquiry@fruitfulloffices.ca


Isn’t it cheaper to buy fruit from the local supermarket?

We are about the same price. However, we can almost certainly guarantee that it won’t be of the same quality as ours. Supermarkets end up storing their produce for ages in their storage facilities. We never store fruit. We buy direct from wholesale the day before your delivery so it is as fresh as can be. If you’re buying fruit already for the office and it’s of low quality, it’s because your supplier is storing it for a long time before serving it to you and displaying it in their stores before picking it and packing it.

Our fruit also goes through numerous quality control checks both in the buying and packing stages. With lesser quality fruit you’ll probably end up throwing some of it out. Add to this your own time in choosing the fruit, the delivery cost (or back pain!) of getting the fruit back to the office, and the time it takes to place the fruit in appropriate reciprocals (and then wash the reciprocals) in your office, and you will quickly see how using an all-inclusive service like ours is the most cost-effective long-term solution for your office.

Your business should focus on what it does best, and leave less important things like fruit (at least to you) – to us!


We have an office canteen, why should I buy a fruit box?

From our experience and feedback from clients, fruit is not regularly eaten by staff unless it is within easy reach i.e. in the workplace area or floor kitchen. Most people who go down to the canteen are more likely to buy coffee and a muffin, or some bad office food, than a piece of fruit. The objective of a fruit initiative is to ensure that staff eat fruit regularly – otherwise the health benefits are lost.


How do you guarantee consistent premium fruit?

Our fruit buying team hand-select our fresh fruit from the fruit markets before the break of dawn every morning. We carefully select our fruit mix to ensure it is of premium quality, has great taste and is at the “breaking point of ripeness”.

At the Fruitfull Offices pack house, we prepare the fruit to make it convenient for the workplace e.g. we separate the bananas and grapes into individual portions. This prevents the hoarding of fruit by certain more eager employees! All the fruit is checked for quality issues before being included in the boxes. We understand that we transport a fresh product, and sometimes things do go wrong. All our fruit is covered by a 100% satisfaction guarantee, if you find a problem,  just let us know, and it’s gone from your bill.


What payment options are available?

We supply your business with credit and we appreciate your prompt payment each month. If you fail to pay us on time, we will withdraw our offer of credit. We invoice monthly by e-invoice using Square, a secure online invoicing platform. Should you wish to pay the account by credit card on-line, we will email an e-invoice once a month (around the 23rd) with 14 days term to pay your balance. If you wish for us to save your card details and charge you every month automatically, Square has the option to save your card details at the time of your first payment, just tick the box under the payment gateway. We also accept and prefer EFT and cheques. All payment instructions are clearly labelled on our invoices. We accept all major credit cards and Visa Debit cards subject to a 3.5% + 15c. transaction charge. Delivery staff can also pickup cheques from you at the time of your delivery. Should you require more than 14 days to pay your bill, please get in touch with us at billing@fruitfulloffices.ca. If you pay your account late each month and fail to meet our payment terms, we reserve the right to charge you a late fee of $25 and interest at the rate of 2% per month (24% per annum), on all outstanding balances.


Am I locked into a contract or can I change or stop my order?

We do not want you to be tied into a service which does not suit you. For this reason, we have NO fixed contracts. Instead, we only ask you to agree to our simple terms and conditions which include the following clauses:

Should you ever wish to change your order, we only ask that you give us 48 hours notice. For example, you may wish to pause the orders on a certain day because your team is off on an “away day”.

Should you ever wish to stop your order altogether, we only ask that you continue your office fruit and snack deliveries until the end of the month you are currently in (which is a maximum period of about 4 weeks at any one time).