Our Cookie Recipe – Your Privacy.
There are some things we are.
For example, we are exceptionally good at selecting quality fruits, potentially addicted to snacking and perhaps a bit too talkative in the mornings.
But there are also some things we are not. We are not great poets or accomplished uni-cyclists, for example, and we are definitely not here to steal your information and spy on you as you traverse the net. If you are worried about us using your data for the wrong reasons, you can opt out yourself by clicking here. Before you lock your door, shutter your windows and disable cookies, though, read the next paragraph and hopefully we can settle your mind.
We have always believed in keeping it as simple as possible. We use Google Analytics very basically to measure how many times each page is viewed. If we see that our visitors (you) are looking for information on our products, we can make sure there is plenty of information on that page ready for you to read. We also like to see where in the world you are, and to see how well our brand is spreading. We know there are a lot more clever ways of using analytics but for now, we are not interested in all that – our focus is on making Fruitfull Offices as honest, friendly and helpful in the cyber world as we hope we are in the real world. We do not have any plans to delve deeper into the world of analytics for now. We never want to sell your information to big data cats, nor do we wish to spam you with lots of nonsense – you’re way to cool for that. If we ever do, we will let you know!
Our ‘Fruitfull Offices Terms & Conditions’ Bit.
We are a young company, and as a young company we may not have ironed out perfectly all of the various nuances of Canadian law. However, we will do our best to explain ourselves and what you can expect from us. If you are a clever legal person and spot holes, please do the decent thing and let us know.
1. General Information about us and our Terms & Conditions
The “Fruitfull Offices” brand we use is the trading name of our company TT Logistics.
1.1. Fruitfull Offices is a Canadian registered business (BN: 809039324RT0001). Any time we use “I”, “we”, “us” or “our” throughout our website or Terms & Conditions, we are referring to Fruitfull Offices Ltd.
1.2. Using our website indicates you are agreeing to our Terms & Conditions.
1.3. We reserve the right to change our Terms & Conditions at any time, with or without notice to you. Please check our website regularly which will contain an updated version of our Terms & Conditions.
1.4. The applicable law relating to our products and services, whether delivered outside of Canada or not, is the law of Canada.
2. Our Website
2.1. The website domain www.fruitfulloffices.ca is owned by us.
2.2. We cannot claim original ownership of the different components of the website, but we did come up with all the text included in the website and therefore we would be very grateful if you respect our legal rights to that text.
2.3. We do not claim ownership of all images as we have used some from other sources. If you feel we have infringed a copyright in any way, please do get in touch with us immediately.
2.4. We are not liable for errors or omissions made on our website. We will make efforts to correct any errors or omissions as soon as practicable after being notified of them.
2.5. By using our website, you agree:
2.5.1. To not attempt to transmit any viruses, act in any way maliciously or damage or attempt to damage our website or any of its component parts.
2.5.2. To respect out rights to all original content and not use, replicate or reproduce that content without our permission.
3.1.1. Any reference throughout our website, these Terms and Conditions or any other material produced by us to “Fruitfull Offices”, “Office Fruit”, “Office Fruit Snack Pack”, “Office Delivery”, “Office Box”, “Office Fruit Box” or “Office Fruit Drinks Pack” (or any plural or variation of the above), or any combination of the aforementioned terms, refers to our service which delivers a box of products on Mondays, Tuesdays, and Wednesdays, periodically to a specified address for a fee.
3.1.2. You must be at least 18 years of age to purchase from with Fruitfull Offices Ltd. and if an order is placed, you must have purchasing authority for the company for which delivery and payment will be made out to.
3.2. The Price
3.2.1. By ordering from us, you agree to pay the sum of money specified by us within the agreed terms.
3.2.2. The price of the service is specified on our website and is subject to change at any time.
3.3. Contents of Fruitfull Offices
3.3.1. Although we will make every effort possible to make it so, we do not promise that the retail price of the ‘Fruitfull Offices’ contents will always sum to a greater value than the cost of the delivery. We add value ourselves by sourcing, purchasing and delivering the products.
3.3.2. There is no fixed or specified quantity, value, range, category or type of product contained within each order and its contents are decided entirely at our discretion and are subject to change at any time with or without notice to you.
3.3.3. Although we will do our utmost to tailor your delivery to your comments, from time to time it may not be possible due to the seasonal availability of produce.
3.3.4. Order change requests made more than 3 calendar or 2 working days before the next delivery is due will be effective before the next delivery is made.
3.3.5. Order change requests made less than 3 calendar or 2 working days before the next delivery is due will be effective following the next delivery is made. In other words we ask for 3 calendar days’ notice prior to your next delivery should you wish to alter your delivery in any way.
3.3.6. Points 3.3.4. and 3.3.5. are valid, subject to there being no conflict with your prior agreed payment agreement.
3.3.7. We do not guarantee that all products contained within the fruit boxes will be suitable for consumption by all people so please read each individual product label to check for relevant information, for example allergies, intolerance or other dietary requirements.
3.3.8. We do not guarantee that all products inside the Fruit boxes will be fit for consumption for the entirety of the week following delivery. Please check all products for their individual “Use By” date (or equivalent) as soon as you receive your office supplies, snacks, groceries or fruit so that you can schedule your snacking accordingly. If any products are delivered on a date past their “Use By” date (or equivalent), please return the item to the courier next time we call for a full refund.
3.3.9. We do not interfere with, adapt, change, repackage or in any way alter the individual products contained within the order.
3.4.1. Credit Card Payments are handled by our payment gateway partner ‘Squareup.ca’, and are subject to a 2.4% fee to cover the cost of interchange fees which your credit card company charges us. By paying through Square, you are agreeing to their Terms and Conditions available to view at https://squareup.com/ca/legal/ua
18.104.22.168. Customers who choose to pay by EFT or Cheque will receive an invoice on the last day or first day of each month for the proceeding 30/31 days of purchases. We will combine all your purchases into one invoice or keep them separate at your request (in case you purchase with purchase orders).
3.4.2. We offer 14 days term (30 days to customers who spend more than $1500 a month – must be authorized by us), and so your account is due on the 15th of each month. We send invoices electronically. Regardless of whether the invoice ends up in your spam, is rejected by your email server, or is missed by your AP team due to absenteeism or negligence, your invoice is still due on the 15th of the month. It is your responsibility to meet our terms. Copies of your invoices are available in your account dashboard anytime, and we can email copies to you via [email protected] at your request. You agree to these terms at checkout on our website.
3.4.3. As we grow, we may find it necessary to alter the way in which we take payment. We will keep you informed of any changes via phone or the email address you have submitted to us when you placed your first order.
22.214.171.124. Alternative payment plans (such as EFT) can be arranged. Terms will be agreed between the two parties and remain in confidence.
126.96.36.199 Should you wish to terminate your account with us, we reserve the right to cancel your terms and request immediate payment of any outstanding balance.
3.5.1. Our offered price includes delivery to Vancouver based offices only. Nationwide delivery is calculated at checkout.
3.5.2. These terms apply to deliveries in Canada only.
3.5.3. Deliveries further afield must be arranged directly with us, whereupon a revised price will be offered if we feel we are able to fulfil your request.
3.5.4. Delivery will be made next day to business customers if your order before 4pm. This allows us time to tailor your delivery and finalize our packing arrangements before sending the delivery to you. Nationwide deliveries will be made by Purolator and tracking numbers will be available within 72 hours of your order. Should items be out of stock when we come to pack your order in the evening, the order total will be adjusted, if the order total falls below the minimum required for ‘free shipping’ after the adjustment, then a delivery fee will apply.
3.5.5. If you have not received your delivery 8 working days after your payment, please contact us as soon as possible and no later than 5 working days after delivery should have taken place.
3.5.6. If you change address, you must let us know by contacting [email protected] at least 7 calendar days before payment is due to be taken. We are not liable for any deliveries made to the wrong address arising from your failure to notify us of your change of address.
3.5.7. Our service is sometimes sent by independent couriers who do not work directly for Fruitfull Offices. The deliveries made by our own delivery vehicles are recorded internally, couriers will photograph doorways, record the name of the person receiving the delivery, but do not require signatures. We reserve the right to change providers and method at any time without prior notice to you.
3.5.8. Although we do our best to package our deliveries adequately, we do not guarantee there will not be any breakage or damage to products which may be reasonably expected in the course of transit.
3.5.9. Please let us know immediately if any product – or the box itself – arrives damaged to a greater extent than could be reasonably expected in the course of transit. We will arrange the return of the affected product(s) and, if in agreement, arrange a refund for the returned products only if you contact us within 48 hours of receiving damaged goods. If you contact us later than 48 hours to report damaged goods, we will assume that the products have been damaged by you and cannot offer a refund. In that case you will need to contact the manufacturer of the product to begin the manufacturers’ warranty procedure.
3.5.10. We will not be responsible for any delay in delivery arising from a cause outside our control, including where the cause has affected our suppliers or carriers.
3.6.1. You may cancel your delivery at any time by emailing us at [email protected]
3.6.2. Should a cancellation occur at the request of either party, deliveries will be fulfilled until the end of the calendar month, with one week’s notice required before the final week of the month.
3.6.3. We reserve the right to cancel your order for any reason whatsoever and at any time.
3.6.4. Should you wish to cancel your account, it is your responsibility to return our fruit bins or any other property belonging to Fruitfull Offices to our warehouse location. Should you wish to keep our blue bins, we do charge $150 per bin.
3.6.5. While we don’t have a minimum purchase per order, we do ask that you spend an average of $125 per order. It costs around $25 to pick, pack, sort and ship each order and so we have negative margins on baskets less than $125. We reserve the right to cancel accounts that fail to meet our break even point. Grocery delivery is a very low-margin business which is why many of the supermarkets use third-party apps / sub-contractors or only implement their own services to mine customer data. We are setup to serve large offices with terms, and we can consolidate the purchases you make from your coffee supplier, office supplies dealer and grocery store. Please don’t be offended if we ask to expand our business relationship with you.
4. Force majeure
4.1. We will not be liable to you if we fail to comply by these Terms & Conditions for any reason which is outside what we can reasonably control.
$50 Introductory Offer
5.1. We will address a $50 prepaid visa card to any ‘business account’ office in the Vancouver area who reaches six deliveries of office supplies with us.
5.2. Only one $50 prepaid visa per customer
5.3. The $50 prepaid visa card can be exchanged for a $50 credit on your account.
Thank you for reading, and please do let us know if you are confused by anything.
These Terms & Conditions were last updated on March 9th 2023.